Refund Policy
Effective Date: [13 September 2025]
At Moshika Jewels (https://moshikajewels.com), we strive to ensure complete customer satisfaction by providing high-quality products.
This Refund Policy explains the conditions under which refunds or replacements are provided.
Order Cancellation
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You can cancel your order before it has been shipped by contacting us at 📧 support@moshikajewels.com.
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Once the order is shipped, cancellation is no longer possible.
Returns and Exchanges
We accept returns or exchanges only in the following cases:
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The product received is damaged, defective, or different from the description.
👉 Conditions for Returns:
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Return request must be made within 7 days of product delivery.
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The product must be unused, in original packaging, and in the same condition as received.
👉 How to Request Return:
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Contact us within 7 days at 📧 support@moshikajewels.com with:
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Order number.
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Photos of the product (showing defect or damage).
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Reason for return.
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Refund Process
✔️ Once we receive and inspect the returned product and confirm the defect:
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We will issue a refund within 7–10 working days.
✔️ Refund will be made to the same payment method used during purchase.
✔️ Shipping charges (paid during original order) are non-refundable, unless the return is due to our mistake (damaged/defective item).
Non-Returnable Items
We do NOT accept returns or refunds for:
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Personal care items like Facewash, Sunscreen (due to hygiene reasons).
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Intimate accessories (like Hairbands, etc.).
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Products damaged due to misuse.
Contact Us
For any questions about this Privacy Policy, please contact us at:
📧 moshika@moshikajewels.com
🌐 https://moshikajewels.com